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Take Your Best Guess

Imagine that you are the public health spokesperson for a chemical spill in your city. Which of the following statements would decrease the public’s trust in you and your department?

The best answer is C.

Saying “No comment,” may look like you are unwilling to share information. Other factors that can damage trust include:

  • Disagreements among experts
  • Lack of coordination among risk management organizations
  • Insensitivity by risk management authorities to the need for effective listening, dialogue, and public participation
  • Unwillingness to acknowledge risks or share information in a timely manner
  • Insensitivity to the cultural and access needs of all communities